Paragon Movers — a DBA of Paragon Government Solutions LLC — never charges you. Because you pay us nothing, there is nothing for us to refund. This page explains where refunds do come from and how we help you get one.
All payments for your move are made to the moving company, so refunds, deposit returns, and billing corrections come from them under their own policy — read it in their written quote before you sign. If their invoice exceeds their written quote without a signed change order, raise it with them in writing immediately.
Call us. We follow up with the moving company on your behalf, push for a written response, and stay on it until it is resolved — even though the contract is theirs. We cannot compel a refund, but a referral partner who ignores our customers does not stay our referral partner.
Loss and damage are covered by the moving company’s valuation coverage and settled by them. Start with our claim help form and we will route it to the right person and follow up. Federal rules generally allow claims to be filed within 9 months of delivery; do not wait.
Supplies are sold and delivered by the moving company. Their return policy applies — typically unused, undamaged boxes within 30 days. Opened tape, used boxes, and cut materials are generally not returnable.
The moving company issues refunds to your original payment method on their timeline. Card refunds typically take an additional 3–5 days to appear depending on your bank.
Call (571) 250-6311 or email hello@paragonmovers.net with your move date and the mover’s invoice number, and we will help you chase it. Every message gets a response within 2 business days.